Terms & Conditions for SixteenRamos.com
Table of Contents
Terms & Conditions for SixteenRamos.com
Introduction
Effective Date: January 1, 2024
Welcome to SixteenRamos.com. These Terms & Conditions govern your use of our website and services, including our StorySelling Mini Courses, The StorySelling Masterclass, speaking arrangements, and any other services we may offer (collectively referred to as the “Services” or “Programs”). By accessing our website or using our Services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our website or Services.
All sales are final for any course you purchase. By clicking “Buy Now,” “Complete Order,” or any other phrase on the purchase button, entering your credit card information, or otherwise rendering payment (either in-full or partial) for the Product for which these terms appear, you (“Client” and/or “Customer”) agree to be provided with Program/s created by Sixteen Ramos (“Owner”) in her capacity as Owner of Sixteen Ramos or SixteenRamos.com, (the “Company” or “website”), and you are executing a legally binding agreement with the Company, subject to the following Terms & Conditions (“Agreement”).
1. Programs Overview
1.1 Programs Access
Clients receive unlimited access to the Programs for the lifetime of the Program’s availability. Client access activates immediately upon enrolling in the Programs.
1.2 Course Bonuses
At the time of purchasing and enrolling in the Programs, Client may receive access to the Programs’ core curriculum as well as select core bonuses, if available, from the Company and third-party contributors (here referred to as “Bonuses”). Client shall receive access to Programs and the core Bonuses for the lifetime of the Programs and/or its individual offers inside the Bonuses, whichever is shorter.
From time to time, Company may offer additional bonuses that are designed to supplement the Programs’ content and assist students to take their business to the next level (“Add-On Bonuses”). These additional Add-On Bonuses are optional and, as such, are offered for an additional fee to be determined at the time of the offering of the Add-On Bonuses. If Client decides to purchase any Add-On Bonuses, Client will receive access to the Add-On Bonus from the date of purchase or the release date for the remainder of that Add-On Bonus’ lifetime. Examples of Add-On Bonuses include, but are not limited to: StorySelling Scripts and Email Templates, Webinars, StorySelling Notes, Fast-Action and/or Early-Bird Bonuses, and Pay-In-Full Bonuses.
All Add-On Bonuses are non-refundable and non-transferable and cannot be exchanged for another bonus. Likewise, no core Bonus Bundle bonus can be exchanged for any Add-On Bonuses.
1.3 Course Updates
Throughout the lifetime of the Programs, Company may actively update the Programs to ensure the majority of students’ biggest roadblocks are anticipated, minimized, and addressed. Students are automatically granted access to any Programs updates within the core curriculum and any Bonus Bundles during the lifetime of the Programs. However, please note, enrolling in our Programs does not guarantee free access to any bonuses other than the ones promised to be offered upon the time of enrollment, as certain bonuses are offered to clients as paid add-ons (“Add-On Bonuses”) that are subject to separate terms & conditions.
2. Acceptance of Terms
By using SixteenRamos.com, you confirm that you accept these Terms & Conditions and that you agree to comply with them. These Terms & Conditions include our Privacy Policy, which also applies to your use of SixteenRamos.com.
3. Services Description
SixteenRamos.com provides online courses, including StorySelling Mini Courses and The StorySelling Masterclass, as well as speaking arrangements. Our courses are delivered through LearnDash, which has its own Terms & Conditions that you might be asked to agree to as part of using those specific services.
4. Guarantees
We do not make any guarantees regarding the results of using our Services. Your success depends on various factors, including your effort, the application of the knowledge gained, and market conditions. We are committed to providing quality content and support, but we make no promises regarding specific outcomes from using our Services.
Client understands that the Services have been designed by Company for general educational and informational purposes only, with the goal of teaching Client new skills and providing Client with awareness of traditional business practices. Through the Services, the Company might provide guidance regarding business decisions, but it is ultimately the responsibility of the Client (and only the Client) to make the final decision for themselves. By using Company’s services and purchasing the Services, Client accepts any and all risks, foreseeable or unforeseeable, arising from such a transaction. Client agrees that Company will not be held liable for any damages of any kind resulting or arising from the use or misuse of the Services. Client agrees that use of these Services is at the user’s own risk.
Client hereby acknowledges that Client is solely responsible for the amount and type of income that Client generates by implementing techniques and advice provided by Services. Client also acknowledges that the Company cannot and does not guarantee that implementation of the Services will provide Client with a lucrative business. Client also agrees that Client is solely responsible for any decision Client makes and indemnifies Company from any liability regarding said decision.
Ultimately, we will not be responsible or make any promises for what will happen in your life and business. Even if you’ve worked with us as a client before and achieved certain results, we make no guarantee that they will happen again. We cannot be any more clear about this: We are here for you and want you to succeed, but we make no promises regarding results and make no guarantees whatsoever.
5. Scope of Services
The Company is not an employee, manager, lawyer, accountant, psychiatrist, psychologist, therapist, accountant, public relations manager, social media manager, doctor, counselor, business operations manager, financial analyst, business executive, or other agent of Client’s business. Client understands that the Services are created to help Client learn new skills and assist Client with finding their own direction. The Services may offer guidance regarding business decisions, but it is the responsibility of the Client to make the final decision and choose the best option for themselves.
These Services do not include: 1) procuring business or potential clients for Client; 2) performing any business management services for Client, such as accounting, operations, research, or development; 3) life coaching or therapy sessions in the form of psychotherapy, psychoanalysis, or behavioral therapy; 4) publicity or public relations services; 5) legal or financial advice; 6) introduction to Client’s professional network and business relationships.
Client hereby acknowledges that business and mindset coaching are subjective services and Company’s methods to provide said services may change in terms of style, technique and content. Company and/or Owner may use its own judgment to provide the Services to Client, even if these methods do not follow strict adherence to Client’s suggestions, per the nature of said services.
6. Communication with Third Parties
From time to time, the Services may include community aspects, such as courtesy access to a Facebook group or another community group. Company shall not be held liable, either directly or indirectly, for Client’s communication with any other student or third-party that may or may not be part of the Services. For instance, as part of the Services, the Company may encourage students to broaden their marketing message by collaborating with other third-parties. These are mere suggestions and it is important to note that creating relationships and communicating with third-parties is the sole responsibility and at the sole discretion of the Client. Company is not liable for the actions of those third-parties, nor is Company to be held responsible for any communications, conflicts, or damages that occur through Client’s communication and/or collaboration with a third-party. While the Company will take reasonable measures to ensure there is no injurious communications inside the Services community, it is the responsibility of all students to act with their own volition and discretion when communicating with others.
7. Certifications and/or Other Requirements
As part of these Programs, Company encourages individuals and/or business owners to enter into the online education space for topics they are reasonably qualified to teach on or assist with, or to otherwise provide services they are skilled to provide. Due to the educational and informational nature of the Programs, the volume of students that enter into the Programs, and the international scope of the Programs’ availability on the internet, it is not the responsibility of Company to determine whether a Client or third-party (ie. other student) is qualified to offer the services they present. It is the sole responsibility of Client and all other students inside the Programs to determine whether they need any qualifications, certificates, registrations, degrees, diplomas, or other requirements to carry-out the services that they purport to offer during or after completing the Programs. This is a material part of this Agreement as it is categorically impossible for Company to monitor all students’ past, present and future behaviors, as well as international and local laws, regulations, and other requirements to ensure that a student’s actions (including Client’s) are lawful.
8. Intellectual Property Rights
All content on SixteenRamos.com, including but not limited to text, graphics, logos, images, and course material, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material, except as necessary to view the content for your personal, non-commercial use. Unauthorized use of our content is strictly prohibited, and you agree not to use any content from our Services for commercial purposes without our express permission.
United States copyright laws protect all materials created by Owner and/or Company on the Site and within the Programs as original works. All materials belong to Owner and/or Company, including those with the absence of a registered copyright symbol. The Programs and the related content shall be considered intellectual property owned by Company. Other examples of intellectual property owned by Company and within Company’s products include, but are not limited to: trademarks, service marks, layout, logos, business names, course/program/module names, design, text, written copy, certain images, podcast recordings, lead magnets, workbooks, videos, audio files, and all of our paid products (collectively referred to as “Intellectual Property”).
8.1 Non-Exclusive License
If Company provides Intellectual Property on the Site and/or within the Programs that Client can download, a revocable, non-exclusive license is granted for Client to download copies of the materials for personal, non-commercial transitory viewing only. Company grants only a limited, personal, non-exclusive and non-transferable license to Customer to use the Intellectual Property for Customer’s personal and internal business use.
Nothing in this Agreement shall transfer ownership of or rights to any Intellectual Property of the Company to the Client, nor grant any right or license other than those stated in this Agreement. Client acknowledges that his/her purchase of the Programs is for their single individual use. Client shall not copy, reproduce, translate, transmit, modify, edit, create derivative works from, alter, sell, or share with others any products or parts of the Programs without prior written consent or unless provided otherwise.
This is the grant of a license, not a transfer of title, and under this license Client shall not:
- Modify or copy the Intellectual Property.
- Use the Intellectual Property for any commercial purpose, or for any public display (commercial or non-commercial).
- Share or transfer the Intellectual Property to another person or “mirror” the materials on any other server.
If Client is also a business owner or professional in a similar industry, Client shall not misappropriate any of Company’s Intellectual Property and proprietary information in the following manner:
- Teaching Client’s clients/customers/audience any of the information, methods, solutions, or formulae owned by Company and passing it off as Client’s own;
- Copying any of Company’s Product content and/or material for Client’s commercial use;
- Copying, publishing, transmitting, transferring, selling, creating derivative works from, reproducing, or in any way exploiting any of the Intellectual Property owned by Company in either whole or part without prior written consent.
8.2 Infringement of Intellectual Property
This license shall automatically and immediately terminate if Client violates any of the restrictions regarding Company’s Intellectual Property. Upon Company’s suspicion that Client violates any of the above Intellectual Property restrictions, Client’s access may be terminated by Company at any time.
Suspicion includes, but is not limited to:
- identification of Client content that is based off of Company’s proprietary framework;
- identification of Client content that is almost identical and/or confusingly similar to Company’s content;
- notice from third-party of confusingly similar content between Client and Company.
Upon terminating Client’s license, Client must destroy any downloaded materials in Client’s possession whether in electronic or printed format.
In the event that Company receives information that Client has misappropriated or used any of the Intellectual Property belonging to Company, Company reserves the right to:
- Immediately remove Client’s access to the Programs;
- Investigate Client’s usage of the Intellectual Property, including purchasing access to Client’s content (ie. courses, programs, etc);
- Block Client from accessing future programs or content belonging to Company;
- Recover all funds expended on investigating Client’s infringement of Company’s Intellectual Property, including (and especially) legal fees, administrative costs for Company to resolve the matter, and fees spent to access Client’s material to investigate any infringement,
If Company discovers that you have illegally misappropriated or used any of the intellectual property you were granted access to, you will be blocked from any future programs and will seek any extent of legal remedies and you will be required to cover all legal fees necessary to enforce these rights.
9. Payments
9.1 Payment Plans
Upon execution of this Agreement, Client agrees to pay to the Company the full purchase amount for the Product, regardless of what payment option Client selects at checkout.
Company offers three payment options at the time of purchase, so Client can either pay in full or in monthly installments. If Client opts for a payment plan, Client will be responsible for paying the remaining invoices unless Client obtains a refund through our Do The Work Refund Policy outlined in Section 8 below.
Client authorizes Company to automatically charge the credit card or account (including PayPal accounts) used at checkout to complete all payments pursuant to the payment plan Client selected at checkout, and Client does not require separate authorization for each payment.
- Pay-In-Full Bonus Applicability. If Client selects a payment plan and wishes to pay off the remaining account balance in full, Client can do so at any time, but to be eligible for our discounted pay-in-full Program price and bonus, payment must be made within 30 days of enrolling before the next payment is automatically rebilled.
- Payment Default. If any payments fail, Client agrees to remedy the situation immediately (ie. update Client’s payment information, provide a new credit card or other account (ie. PayPal), and/or make all past-due payments within 7 business days) or else Client forfeits his/her right to access the Programs. In the event that a payment is not made, Company will temporarily suspend access until the payment(s) and late fee(s) are caught up.
If Client selects a payment plan option, Client agrees to pay all fees pursuant to the payment schedule outlined at checkout and selected by Client. After the Grace Period (defined below), Company reserves the right to send Client to collections for any outstanding monies due and owed under this Agreement. Client shall be liable for any costs Company incurs relating to collecting defaulted payments, including but not limited to legal fees.
9.2 Chargebacks
The Client shall not threaten or make any chargebacks to the Company’s account or cancel the credit card and/or payment account (ie. PayPal) that is provided as security without the Company’s prior written consent. Company reserves the right to collect any and all monies owed by Client to Company for the Program, by any means necessary within the parameters of the law. The Client shall pay for any fees associated with recouping payment, including but not limited to, collections fees and attorneys’ fees. In the event of a chargeback, Company reserves the right to report the incident to credit reporting agencies as a delinquent account.
In the event that Client chooses to pay via PayPal, Client shall not unilaterally cancel the PayPal payment or request a refund via PayPal. If Company receives a notification from PayPal that Client cancels its PayPal payment, Client will be immediately removed from the Program and blocklisted from future Programs and/or offers by Company. Client may be removed from the blocklist under the sole discretion of the Company under the conditions that: (1) the outstanding balance has been paid in full and (2) the Client will not be eligible for a refund for the remainder of their course access.
9.3 Blocklist + Disputed Payments
Company retains the right to ‘Blocklist’ you from accessing all materials, courses, or other products or services Company offers in the event that Client does not pay Client’s outstanding balance, dispute Client’s payments, or if Client misappropriates any of Company’s Intellectual Property.
Client will be removed from the blocklist under the sole discretion of Company under the conditions that: (1) the outstanding balance has been paid in full and (2) the Client will not be eligible for a refund for the remainder of their course access.
In the event that Client wants to regain access to Company’s Program or other content after disputing a payment(s), Client agrees to pay the transaction fee (ie. charged by third-party Stripe or PayPal) for each payment previously disputed.
9.4 Late Fees
In the event that Client’s agreed-upon payment plan is interrupted by Client, Company will permit a three-month grace period (“Grace Period”) to assist Client to get back on track. However, thereafter, Client will be charged a ten percent (10%) late fee of the monthly payment (“Late Fee”) due for every month of missed payments after the Grace Period, for up to one year. The Late Fee will only commence after Client’s initial three-month Grace Period
- For example: If you have paid the first three months but then pause your payment plan for the fourth month and fail to get back on track after three months, you will owe 10% for EACH month (up to one year) that your account is inactive. You will have to pay this amount before you can re-access your account.
To get back on track with our program after more than three months of delinquent payments, Client must make up for ALL past due payments and late fees. Client’s access will be re-granted once Client’s entire account is paid off.
9.5 Foreign Fees + Taxes
Company will not be held accountable or liable to pay any foreign fees or additional fees that are outside company’s control, including but not limited to forging transaction fees charged by Client’s bank, exchange rates, VAT or local taxes, etc.
10. Refund Policy
Due to the nature of our Services, which include instant access to digital content and materials from Day 1 of purchase, we do not offer refunds for any of the Services included in this Agreement. This policy is in place because once access is granted, you benefit from the content immediately, and it cannot be “returned.” Please consider carefully before purchasing our Services.
Due to the digital nature of our course, Company does not offer refunds for those who do not do their due diligence to ensure the course is the right fit for them. It is the Client’s responsibility to carefully review our sales page and terms and conditions before purchasing, using, or accessing any of our products and Program. Please note, we do not offer partial refunds for our programs and our exclusive optional Add-On Bonuses are non-refundable under any circumstances.
11. Affiliate Links
Our website and communications may contain affiliate links to products and services that we recommend. If you click on these links and make a purchase, we may earn a commission at no additional cost to you. These commissions help support our business and allow us to provide valuable content. We are not responsible for the content, privacy policies, or practices of any linked websites.
12. User Interactions
Users of SixteenRamos.com may interact with us in several ways, including as a subscriber to our mailing list (StorySelling Insider), as a student of our courses, or as an affiliate. Your interactions are governed by these Terms & Conditions, our Privacy Policy, and any additional agreements related to specific services you use.
13. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the United States, in which we operate, without giving effect to any principles of conflicts of law.
14. User Accounts and Security
14.1 User Registration
Users may be required to register and create an account to access certain features or services. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
14.2 Account Security
You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
15. Prohibited Uses
You agree not to use the website or its content:
- For any unlawful purpose.
- To solicit others to perform or participate in any unlawful acts.
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
- To submit false or misleading information.
- To upload or transmit viruses or any other type of malicious code.
16. Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
17. Disclaimer of Warranties; Limitation of Liability
Our service is provided on an “AS IS” and “AS AVAILABLE” basis. We do not warrant that the service will be uninterrupted, timely, secure, or error-free. We do not warrant the results that may be obtained from the use of the service.
In no case shall SixteenRamos.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
18. Indemnification
You agree to indemnify, defend, and hold harmless SixteenRamos.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees.
In no event shall Company or its agents be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to view or use the materials or content on the Site and/or Programs, even if Company has been notified orally or in writing of the possibility of such damage.
18.1 Client Decisions
Client hereby acknowledges that Company is not liable for any injuries that may arise from Client’s actions, omissions, or decisions based off Customer’s participation in these Programs or use of the Programs, including but not limited to: a decision to leave a job, a decision to invest in an opportunity, a decision to start a business, a decision to communicate with any third-parties such as other students, any of Client’s business decisions, any of Client’s financial decisions. Client hereby agrees to indemnify and hold harmless Company of any claims that may arise after use of this Programs.
18.2 Links to Third Party Websites
This Site may contain links to third-party websites. Any linked sites, materials, and pages are not under the control of Company. Company is not responsible for the content contained in any related website, nor for any losses or damages you may incur due to the use of any such website. Company accepts no liability for any errors or omissions contained in third-party websites. Company provides these links to improve your use of the Programs, enable you to connect with Company and Owner on various platforms, and help Company offer the most accessible services for Client and conduct transactions.
19. Confidentiality
19.1 Confidential Information & Non-Disclosure
Company takes pride in its proprietary information included in each Program. As such, Client agrees and acknowledges all Confidential Information shared through the Programs and by the Company is confidential, proprietary, and belongs exclusively to the Company.
“Confidential Information” includes, but is not limited to:
- Any systems, sequences, processes or steps shared with Client;
- Any information disclosed in association with this Agreement;
- Any systems, sequences, processes, or trade secrets in connection with the Programs’ or Company’s business practices.
- Testimonials – Company also agrees to protect Client’s personally identifiable information. However, from time to time, Company may use general statements about Client’s success for testimonials as part of Company’s marketing strategy. By agreeing to these Terms, Client agrees to Company sharing Client’s success stories as testimonials in any matter across any media at the sole discretion of Company.
By signing up for the Programs, Client grants Company permission to use any testimonials in our marketing materials and/or any promotional efforts. This includes but is not limited to unofficial testimonials, words of praise via Instagram stories, public posts or posts inside our Facebook groups, and direct messages with Company and/or Owner. Company will blur last names on screenshots used, and you understand that all confidentiality provisions apply and that testimonials are the only exception to our confidentiality obligations.
19.2 Non-Disparagement
Client agrees, during and/or after use of Product, to refrain from making any false, derogatory or untrue statements, whether oral or in writing, that are injurious or otherwise negatively impact Company’s Product, business, services, products, or reputation.
20. Additional Provisions
20.1 Zero Tolerance
Company employs a Zero Tolerance policy inside the Program as it pertains to harassment of Company representatives and/or other students inside the Programs. “Harassment” shall include, but is not limited to, abusive language (ie. excessive cursing, threatening language, name-calling), volume of messages (ie. demanding responses or sending back-to-back messages without awaiting a reasonable time to allow a response), unwanted communications (ie. with other students through private channels or DMs), hate speech, intimidation, racial slurs, mocking others, displaying disgust towards others, and more. If Client or any other student harasses a Company member or other student inside the Programs, Company will give one (1) warning to Client or the student to modify their behavior. Thereafter, upon a second incident of Harassment, Company will immediately remove the Client or student from the Program and block-list them (ie. ban them from future Company offerings) with no money back. Whether or not a student is considered to harass another is at the sole interpretation of Company and will be a decision made based on the facts and evidence at-hand (ie. writings, emails, screenshots, etc.)
20.2 Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
20.3 One-on-One Coaching in the StorySelling Masterclass
As part of the StorySelling Masterclass, 1:1 coaching sessions are available to participants. These sessions are designed to provide personalized guidance and support to enhance your learning experience. However, it is important to note the following conditions regarding 1:1 coaching:
- Availability: While we strive to accommodate the needs of our participants, we cannot guarantee availability “at your beck and call.” Scheduling of 1:1 coaching sessions will be subject to the availability of both parties, and we kindly ask for your understanding and flexibility.
- Communication Expectations: We understand the value of timely communication and will make reasonable efforts to respond to inquiries or messages related to the 1:1 coaching sessions. However, due to varying demands on our time and the need to provide quality attention to all participants, we are not obligated to respond to messages immediately or within a specified timeframe. We reserve the right to prioritize responses based on urgency and relevance to the coaching sessions.
- Right to Not Respond: While open and constructive communication is encouraged, we reserve the right not to respond to messages or inquiries that fall outside the scope of the 1:1 coaching sessions, are repetitive in nature, or do not contribute to the learning objectives of the StorySelling Masterclass. Our goal is to maintain a professional and productive coaching environment for all participants.
Participants in the StorySelling Masterclass agree to these conditions regarding 1:1 coaching and acknowledge that these guidelines are in place to ensure the highest quality experience for all involved.
20.4 Disputes & Customer Support
Company has developed a proprietary system to ensure Clients feel supported. However, from time to time, there are issues that arise. In the event that Client has any issue whatsoever with the Product, whether tech or substantive or otherwise, Client hereby acknowledges they will raise that issue through private channels, as to not flood the student platform and/or community. Namely, Client shall email its question or issue to support@sixteenramos.com.
20.5 Entire Agreement
These terms and conditions and any other legal notices, policies and guidelines of Company linked to these terms and conditions or contained on this Site constitutes the entire Agreement between you and Company relating to your use of this Site and/or Program and supersedes any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter. This Agreement may not be amended or modified except by Company.
20.6 Headings & Severability
Headings are included for convenience purposes only and shall not affect the construction of this Agreement. If any portion of this Agreement is held to be unenforceable, it shall not affect the remaining portions of the Agreement, which shall remain in full effect. If any portion of this Agreement is held to be unenforceable, then the unenforceable portion shall be construed in compliance with applicable law in a light most favorable to the original intentions of the parties. If the unenforceable portion of the Agreement is found by a competent court of this jurisdiction to be contrary to law, then it shall be changed and interpreted to best reflect the original intentions of the parties, and all other provisions shall remain in full force and effect.
20.7 Modifications
Company may revise these terms of use for its website at any time without notice. By using the Site and/or Program, you are agreeing to be bound by this Agreement.
20.8 Arbitration
Any disputes arising under this Agreement shall be resolved through a binding arbitration.
20.9 Maximum Damages
Client agrees and acknowledges that the maximum amount of damages that Client may be entitled to in any claim arising from this Agreement or Program shall not exceed the total cost of the Program.
20.10 Execution
Client agrees to accept the above Agreement in its entirety when Customer selects and confirms “I agree to the Terms & Conditions” at the Product checkout page and by rendering first payment.
21. Contact Us
If you have any questions about these Terms & Conditions, please contact us at support@sixteenramos.com
